Accessible public transport in Auckland
To find out more about accessible transport in Auckland you can contact Auckland Transport or the Auckland Regional Council.
Bus Accessibility
All bus services welcome passengers accompanied by service dogs or disability assist dogs.
Around 91% of Auckland buses have super low floors and the ability to kneel to meet the curb or have wheelchair ramps fitted to allow easy access for wheelchair users. New buses are being introduced regularly to increase the number of wheelchair access buses in service.
To ensure that there will be a wheelchair access bus on your bus route at the time you wish to travel, we recommend you contact the operator the day before you travel.
The guideline for bus access dimensions is:
Maximum Length: 1200mm
Maximum Width: 700mm
Maximum Weight: 300kg (combined weight of wheelchair and user)
Please note that for space reasons, buses are unable to carry large mobility scooters and the measurements above should be used for guidance only.
The mobility devices described above are deemed to be for disabled passengers and exclude personal motorised mobility devices, such as Segways, which may not be carried on passenger services.
A row of seats towards the front of most buses is identified as especially available for the elderly or those with access challenges.
Kneeling bus services
A number of operators run “kneel on request” bus services. To get a bus to kneel, simply ask the bus driver.
Wheelchair-accessible bus services
Services such as the 321 Hospitals bus, 380 Airporter, 007, Northern Express and all LINK Services are operated by Wheelchair Accessible Buses which are specially designed to accommodate wheelchairs. Please check with your service operator to confirm your wheelchair meets size and weight requirements.
On-request audio and braille
Improvements to bus services are always being made, with recent examples including on-request audio announcements (by pushing the yellow button) and Braille signage at bus stops with Real Time signs. New signage is also being installed with larger icons and fonts for those with visual impairments.
If you have a transport accessibility issue, you can call the AT Public Transport contact centre on 09 366 6400.
Train Accessibility
All train services welcome passengers accompanied by service dogs or disability assist dogs.
Wheelchairs may be carried at any time. Electric trains are designed with automatic ramps located on the central carriage doors providing a seamless transition between the platform and the train. When boarding, use the middle carriage of each 3 car train or the second and fifth carriage of the 6 car trains.
Train operator contact details
Platform Markings
To assist passengers in wheelchairs, AT Metro rolled out train station platform markings to indicate where to wait on the platform to board the central carriages with automatic ramps. More than 30 train stations currently have platform markings on them in all of Auckland.
Wheelchair and mobility scooter dimensions on AT trains
Maximum length: 1350mm
Maximum width: 650mm
These dimensions and weights are necessary to enable safe negotiation of the loading ramp.
The mobility devices described above are deemed to be for disabled passengers and exclude personal motorised mobility devices, such as Segways, which may not be carried on passenger services.
If you require assistance boarding the train or travelling on the train, please ask either the on-board or platform staff.
Parnell station access
Parnell station is currently unsuitable for wheelchair and mobility customers until further construction is carried out. Please use an alternative nearby station (Newmarket, Waitematā Station (Britomart)).
Find out more about the Parnell station project.
Ferry Accessibility
All ferry services welcome passengers accompanied by service dogs or disability assist dogs.
Wheelchairs can be taken aboard most ferries, please check with the ferry operator before travelling. If you require assistance boarding the ferry from a suitable waiting point, please contact the ferry operator to arrange this in advance. If you require assistance while travelling on the ferry, please ask the on-board crew.
Ferry Operator Contact details
If you have a transport accessibility issue, please call the AT Public Transport contact centre on 09 366 6400.